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Terms & Conditions
We want you to be 100% satisfied with your purchase from us.

If for any reason you are unhappy with your purchase, simply return the goods with all the original packaging, unused and in original condition with any accessories and any supplied free gifts within 7 days of delivery. We will exchange your product immediately, or if you prefer a refund will be made directly to your credit / debit card.

Returning Items
We hope you are delighted with everything you buy from us. However in the unlikely event that you are not, we are happy to refund unwanted items that are returned to us within 7 days of receipt provided they are in perfect condition. Please contact our customer service team on +44(0)845 143 0001, Monday to Friday, 0900 - 1700hrs to advise that you wish to do so. Once the items have been received, a refund will be issued.

We recommend that for all returns you use an insured registered mail service as returns not received by us, cannot be credited to you.

Dispatch & Delivery
When you place an order it will be dispatched from our offices in 3 - 5 working days, stock permitting, unless stated that goods are provided by a 3rd party supplier. Orders are dispatched by Royal Mail, standard 2nd class. Any delivery charges are shown in your basket before you checkout. These charges are per item. For third party items and as stated under such product, please allow up to 28 working days for delivery.

Subscription orders will be fulfilled upon publication of the next available issue.

Exchanges & Damaged Items
If you receive your goods and the package has been damaged in transit, you will be able to obtain a claim form from Royal Mail. Should you be unable to claim with Royal Mail, please return the item and the packaging as received to us and we will happily exchange for you, refunding your return postage.
If for any reason the goods themselves are faulty or damaged within the intact packaging, please advise us immediately upon receipt and return to us as soon as possible for an exchange or refund if you prefer. You must advise us of any faults or damages within 7 days and return any goods to us within 30 days of receipt.
In the unlikely event that we send you an incorrect product, please return to us and on receipt we will refund your return postage costs and send you a replacement.

Should you wish to exchange an item, please advise us and return to us and we are more than happy to exchange for an alternative item. Please note that in this instance your return postage will not be refunded and any refund due, will be minus the cost of posting out the exchange item to you.

We recommend that for all returns you use an insured registered mail service as returns not received by us, cannot be credited to you.

Please note that personalised orders are non-returnable.

Security Statement
We take your security very seriously so that you're able to shop with confidence. You may shop with the knowledge that your name, address, credit card details and other information are held safely.

Code of Practice
We undertake to deal with any complaint speedily and sympathetically.

Competition Rules
Click here to view our standard company competition rules  (100k pdf format)
Rugby World Cup Programme Competition Term and Conditions